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This page sets out the legal framework that governs your use of db899. Access to our platform and the rights described here depend on your local law and the eligible regions in which db899 operates — read through so you know exactly where you stand.
db899 operates under a policy framework designed to be clear and consistent across the sessions you conduct with us. Our terms govern every interaction: account creation, wallet activity linked to Nagad, Rocket or Bank Transfer, and any content you access inside the lobby. Because laws vary by location, whether specific features are available to you depends entirely on your local law and the eligible regions we serve — we do not extend access beyond those boundaries. When you use your account, you accept that these terms apply for the duration of each session and across devices. That means the same policy governs whether you open the lobby on a phone browser or return later on a different device. We retain transaction records associated with your wallet — including Nagad transfers, Rocket payments and Bank Transfer logs — in line with our data retention schedule. If you ever need to review those records or ask a question about what is held, the contact routes listed on this page are the correct starting point. Nothing in these terms limits rights you hold under applicable law in your region.
Nagad wallet activity falls under the same account terms as all other payment methods. Records of Nagad transactions are retained and can be reviewed through your account history.
Rocket transfers processed through your account are logged against your wallet record. Policy terms covering those transactions apply from the moment a transfer is initiated.
Bank Transfer records are held in your account transaction log. Any dispute or correction request relating to a bank transfer should be routed through our published support contact.
Not every element of your experience falls under the same policy section. Understanding the boundaries helps you raise questions to the right place. Our terms draw a clear line between what we govern directly and what falls outside our responsibility — particularly services operated by third parties whose own policies apply independently.
Login, session continuity and account settings are fully within the scope of this policy. Rules governing how you access your account — including device switching and identity verification steps — are set by db899 and described in our terms.
Wallet activity processed through Nagad, Rocket or Bank Transfer is covered here. Our policy applies to how we record, store and handle those transactions on our side. The payment provider's own terms apply to the transfer on their network.
Game content, lobby pages and any written material published under the db899 domain fall within scope. Content accuracy, availability by region and how content is presented are subject to our editorial and legal policy.
External sites, payment networks and game studios operate under their own terms. db899 is not responsible for policy decisions made by those parties. Where you leave our domain, this policy no longer applies.
You have several practical options when it comes to how we hold and manage information connected to your account. Reviewing your own transaction history is straightforward: open the account area, navigate to the wallet or history section, and the records we hold — including Nagad, Rocket and Bank Transfer entries — are listed there with timestamps. If a detail on your account looks incorrect, the correction path is to contact our support team directly through one of the published routes on this page and explain what needs to change. We will review the request against the records we hold and respond through the same channel you used. For broader questions about what data we retain and why, you can raise a formal query in writing via our support contact. We treat those queries seriously and aim to respond with the specific records or policy sections relevant to your question. No additional registration or form is required — your existing account credentials are enough to identify you when you make a request.
Open your account and navigate to wallet history. All transaction records — including Nagad, Rocket and Bank Transfer entries — are listed there and available to you at any time.
If any personal or contact detail on your account is wrong, reach out through our support route. We check the request against our records and update the detail if the correction is supported.
Policy questions can be submitted in writing through our published contact path. Reference your account and the specific section you are asking about — we will reply with the relevant policy text.
For account access issues or disputes related to a transaction, contact support directly. Use the channel shown on this page; your account credentials identify you without any additional verification form.
Policy questions, correction requests and access disputes should all go through the contact routes we publish. We do not handle legal or account queries through social channels or informal messages — use the routes below so your question is logged and routed correctly.
Send policy questions, data requests or correction notices to our published support email. Include your account identifier and a short description of the issue so it reaches the right team.
The live chat option in your account area connects you to a support agent for account-level queries. Use this route for time-sensitive access questions or transaction disputes that need a quick response.
Our help section, accessible from the account menu, contains published policy documents and guidance on common requests. Check there first for answers before raising a formal query.
Security and data handling are areas where we follow a consistent internal standard applied across all accounts, regardless of the device or payment method you use.
We hold account data and transaction records for the period required by our internal policy. That includes Nagad, Rocket and Bank Transfer logs. When retention periods expire, records are removed in line with the schedule we maintain.
Cookies are used to keep your session active across a browser visit and to remember account preferences. You can review cookie settings through your browser. Clearing cookies will end your session but will not affect your account data.
Your account credentials are stored using standard security practices. We do not share login details with third parties. If you suspect unauthorised access, use the published support route immediately and we will assist you with account recovery steps.
If you want to request a change to how we handle your account data, submit the request in writing through our support contact. We will confirm what is possible under our current policy and the applicable legal requirements for your region.
These questions cover the things most commonly raised about our legal terms, your rights under this policy and what to do when something needs to change.
Access and the rights described in our policy depend on your local law and whether Bangladesh falls within the eligible regions we serve. We do not confirm or imply availability in any region where local law restricts it. Check the terms and your local regulations before opening an account.
Yes. Open your account, go to the wallet or history section, and all transaction records we hold — including Nagad, Rocket and Bank Transfer entries — are listed there with timestamps. For a broader data request, contact support in writing with your account identifier.
Contact our support team through the published email or live chat route. Describe the detail that needs correcting and we will check it against our records. If the correction is supported by the information we hold, we update it and confirm through the same channel.
Account closure does not automatically erase all records immediately. We retain transaction data for the period set out in our internal policy, after which it is removed. If you want to know the specific retention period that applies, raise the question through our support contact.
No. Nagad, Rocket and Bank Transfer each operate under their own terms and conditions on their own networks. Our policy covers how we record and handle transaction data on our side. For disputes that originated on the payment provider's network, you need to contact that provider directly.
Submit your query in writing to our published support email. Include your account identifier, the policy section you are asking about, and a clear description of your question. We route written policy queries to the right team and respond through the same channel you used.