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These terms set out what you agree to when you open and use a db899 account — covering how we handle access, transactions, and your rights as an account holder. Access and eligibility depend on your local law and whether db899 is available in your region.
By creating an account on db899, you accept these terms in full. They govern every interaction you have with the platform — from logging in on your phone to completing a transaction via Nagad, Rocket, or Bank Transfer. We update these terms when our services or relevant regulations change; the current version is always available on this page, and continued use of your account after an update means you accept the revised terms. Eligibility to hold an account is determined by your local law and the regions where db899 operates. It is your responsibility to confirm that opening and using an account is permitted where you are. We do not accept accounts from regions where use is prohibited. Your account is personal to you. You may not share login access, allow others to transact on your behalf, or hold multiple accounts. Each account is tied to one verified identity, and we reserve the right to close accounts that breach this condition. Where a transaction is made through Nagad, Rocket, or Bank Transfer, the registered wallet or bank account must belong to the same person as the db899 account. Any mismatch between account ownership and payment ownership may result in the transaction being withheld pending review.
Nagad transactions are accepted for eligible account holders. The registered Nagad number must match your db899 account identity.
Rocket transfers follow the same ownership rule. We verify that the Rocket wallet belongs to the db899 account holder before processing.
Bank Transfer is available for supported accounts. The bank account name must correspond to the name registered on your db899 account.
These terms apply specifically to your db899 account and the services we operate directly. Understanding what falls inside and outside this agreement helps you know where to direct any questions or concerns.
Login, session management, password resets, and device continuity across browser and mobile all fall under these terms. We set the rules for how your account stays active and how access is restored if you lose it.
Deposits and withdrawals processed through Nagad, Rocket, or Bank Transfer are covered here. Conditions include ownership verification and the transaction rules stated in your account settings.
Game content from studios available on db899 — including titles from JDB, Habanero, Pragmatic Play, PG Soft, and Joker — is subject to each provider's own terms alongside ours. We make that content available; the provider sets its own rules for game mechanics.
Payment networks, mobile wallet providers, and external platforms operate under their own terms. db899 is not responsible for how those services perform or what their own terms require of you.
These terms are not one-sided. You have real, actionable options when it comes to how your information is held, how your account is managed, and how disputes are handled. If you want to review the data attached to your account, you can request a summary through our support route — we will provide what we hold in a readable format. If any detail is wrong, such as a name spelling or contact number, you can correct it by following the account update steps shown in your profile settings. For anything that requires our input — a transaction query, an access issue, or a terms question — our support team is reachable through the contact paths listed on the site. We do not require you to go through a third party to raise a concern directly with us. Where a matter cannot be resolved through standard support, we have an escalation path, and we will tell you what that looks like when you contact us.
Request a copy of the account data we hold by contacting support. We will confirm what information is stored and in what form.
Update your registered name, contact number, or linked wallet details through the account settings page. Corrections to identity-linked fields may require re-verification.
Any question about how these terms apply to your account can be submitted to support. We respond in the order queries are received.
If a standard support response does not resolve your concern, ask for escalation. We will explain the next step and the expected timeframe from that point.
For any question related to these terms, your account conditions, or a transaction covered by this policy, use the contact routes published on db899. We do not list channels or hours we cannot stand behind.
The live chat option in your account area connects you directly with our support team. Use this for account access questions, transaction queries, and terms clarifications.
For written records of your query and our response, email support is available through the contact address listed on the db899 site. Suitable for detailed terms questions.
The db899 help centre covers common account and terms questions with step-by-step answers. Start here for faster resolution on known issues before contacting the team.
We hold account data only as long as it is needed to operate your account and meet our compliance obligations. When data is no longer required, we remove it. Session activity, transaction history, and identity records are kept in line with the retention periods stated in our privacy policy, which sits alongside these terms.
Your account is protected by login credentials you set. We do not store passwords in plain text. If you suspect unauthorised access, contact support immediately through the live chat route and we will suspend the session while you verify ownership.
We use cookies to keep your session active across pages and to remember your device between visits. The cookie settings page in your account lets you review what is active. Session cookies are removed when you log out.
To request a change to how we handle your data — correction, restriction, or deletion — contact us through email support with your account details. We will confirm receipt and tell you the outcome within a reasonable period.
When we update these terms, the revised version is published on this page with the effective date noted. We do not apply changes retroactively to transactions already completed before the update date.
These are the questions we hear most often about our terms and conditions. If yours is not here, reach us through live chat or email.
Yes. Any transaction processed through Nagad, Rocket, or Bank Transfer on your db899 account is covered by these terms. The wallet or bank account used must be registered in the same name as your db899 account, and we verify this before completing the transaction.
Access depends on your local law and whether db899 is available in your region. It is your responsibility to confirm that using an account is permitted where you are. We do not make eligibility decisions on behalf of any individual user.
Holding multiple accounts is not permitted under these terms. If we identify duplicate accounts linked to the same person, we reserve the right to close the additional accounts. Transactions made through a duplicate account may be withheld pending review.
Go to your profile settings and follow the update fields shown there. Changes to identity-linked details — such as your registered name — may require you to re-verify before the correction takes effect. For anything you cannot change yourself, contact support through live chat.
We update this page when terms change and note the effective date. Continued use of your account after the update date means you accept the revised version. We do not apply updated terms to transactions that were already completed before the change took effect.
We retain account data for as long as your account is active and for the period required by our compliance obligations after closure. The specific retention periods are set out in our privacy policy. You can request a summary of what we hold by contacting support through the email route.