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At db899, we keep your account data and activity records under clear, consistent rules — this page explains exactly what we collect, why we collect it, and what you can do about it. Access to db899 depends on your local law and eligible regions.
When you open an account with db899, we collect the information you provide during registration — your name, contact details, and the payment method you choose to use. For transactions made through Nagad, Rocket, or Bank Transfer, we record the transaction reference and amount as part of your account wallet history. We do not store your full payment credentials; those are handled by the respective payment service. We collect device and session data — browser type, IP address, and session timestamps — to keep your account secure and to restore your place when you return on a different device. This continuity data is what lets you pick up a session on mobile and continue on desktop without losing your account state. We may also collect usage data such as which game categories you open and how you navigate the lobby. This helps us understand what works and what needs improvement. All data we hold is kept only as long as your account is active or as required by applicable law. You can request a summary of what we hold at any time through our support route. Availability of this service depends on your local law and the eligible regions we operate in.
Transaction references for Nagad deposits and withdrawals are logged in your account wallet history. We record the reference ID and amount only — full wallet credentials are never stored on our side.
Rocket payment records follow the same approach: reference and amount are kept for your account history and for dispute resolution. Your Rocket account details remain with the payment provider.
For Bank Transfer, we keep the transfer reference and date in your account record. This lets you verify past transactions from your account history page without contacting support each time.
We log your device type, browser, and session timestamps to maintain account continuity across devices. This is what allows a smooth return to your account whether you are on a phone or a desktop browser.
This policy applies to data collected directly by db899 through your account, your transactions, and your use of the site. It does not extend to third-party services you connect to from our platform. Understanding the boundary helps you know where to direct questions.
Data collected when you register, log in, or update your account details falls fully within this policy. This includes your contact information, login history, and any account preferences you set.
Payment records for Nagad, Rocket, and Bank Transfer transactions processed through your db899 wallet are covered here. The payment provider's own privacy terms govern what happens on their side of the transaction.
Your browsing behaviour on db899 — which categories you open, how long you spend in the lobby, and which pages you visit — is covered by this policy and used only to improve your experience.
Links to external sites, payment provider portals, and game studio platforms operate under their own privacy terms. Once you leave db899, this policy no longer applies and you should review the relevant third-party terms.
You have practical choices about the data db899 holds on your account. You can ask us to show you what we have, correct anything that is wrong, or raise a question through our support route. To review your transaction history, open the account wallet section — your Nagad, Rocket, and Bank Transfer records are listed there with dates and reference numbers. If your contact details have changed, you can update them directly in the account settings page; for changes that require identity verification, follow the steps shown in the verification section of your account. If you want to know more about what data we hold beyond what is visible in your account, or if you want to request a correction to records you cannot edit yourself, contact us through the support route listed on this page. We aim to respond to data requests within a reasonable time, though the exact timeframe depends on the nature of the request and applicable local requirements.
Your account wallet shows all transaction records including Nagad, Rocket, and Bank Transfer entries. Open the wallet section while signed in to see dates, reference numbers, and amounts without needing to contact support.
Update your contact information directly in account settings. For fields that require identity verification before a change is accepted, follow the on-screen steps shown in the verification section of your account.
If you want to know what data we hold that is not visible in your account, use the support contact route on this page. Describe your request clearly and we will respond through the same channel.
For any question about how your data is used, retained, or shared, our support team is the right first contact. You do not need to cite a legal basis — just describe what you need and we will handle it from there.
If you have a question about your data or this policy, use the contact routes below. We respond through the same channel you use to reach us, so keep the conversation thread open for follow-up.
Open the chat widget from any page on db899 while signed in. This is the fastest route for account-specific data questions.
Send your data or policy question to the support email address listed in your account help section. Include your registered contact detail so we can locate your record.
The help centre on db899 covers common policy questions and account data topics. Check there first — many questions about transaction records and account settings are answered without needing to contact the team directly.
We apply consistent data handling across all account types. Here is what that looks like in practice across the areas that matter most to your account.
We use cookies to keep your session active and to remember your account state between visits. You can manage cookie preferences through your browser settings. Disabling session cookies may affect your ability to stay signed in across pages.
Your account is protected by login credentials you set. We do not share your login details with third parties. If you suspect unauthorised access, use the account security section to update your password and review recent login activity.
We keep your account data for as long as your account remains active. After account closure, we retain records only as required by applicable law or for dispute resolution purposes. You can ask about the retention period for specific data types through our support route.
When this policy changes in a material way, we will note the update on this page. Continuing to use your account after a policy update means you have had the opportunity to review the revised terms. Check this page periodically if you want to stay current.
These are the questions we hear most often about data, account records, and your rights under this policy.
We collect the contact details and identity information you provide during registration, along with device and session data when you sign in. Payment transaction references for Nagad, Rocket, and Bank Transfer are also recorded in your account wallet history.
Your account wallet and settings pages show the main records we hold. For a fuller picture of what we store beyond those visible sections, contact our support team through live chat or email and we will provide a summary.
We do not sell your data. Payment providers like Nagad and Rocket receive only what is needed to process your transaction. Game content studios on the platform handle game session data under their own terms and do not receive your account or payment details from us.
Most contact details can be updated directly in your account settings. For fields that require identity verification before a change is accepted, follow the steps shown in the verification section. If you cannot edit a field yourself, contact support and describe the correction needed.
We keep your data while your account is active. After closure, we retain records only as required by applicable law or for dispute resolution. The exact period depends on the type of data and local legal requirements in your eligible region.
Go to the account security section and update your password immediately. You can also review recent login activity there. If you need further help, contact us through live chat so we can check the account record and advise on next steps.